Getting connected to Compass Internet

• What do I need to configure my computer for Compass Internet?
• What is the Compass Internet dial-up number?
• Can I use Compass Internet on a Macintosh computer?
• Can I send email through Compass Internet?
• What about my current ISP account?
• By joining Compass Internet do I have to agree to any long-term contract?
• Can I connect immediately?
• What information security can Compass offer?
• What speed does the Compass Internet service run at?
• Can I have more than one email address?
• Can I use Netscape as my browser?
• How do I upgrade to the latest version of Internet Explorer?

Existing user questions

• How do I know how much time I have spent online?
• Can I change my password?
• What do I do if I have lost or forgotten my password?
• How do I get technical help?
• Can I test my Compass Internet email to make sure it is working correctly?
• How long can I stay connected?


Payment questions

• How do I pay my monthly Compass Internet account?

Data usage
Which plan should I go for? How much is 500MB, 1GB, 10GB?
What happens if I exceed my high speed data cap? Will I get charged?

Getting connected to Compass Internet

What do I need to have to configure my computer for Compass Internet?

• Your PC should have a minimum of a Pentium or equivalent CPU (If using a Macintosh it should be a Power PC or iMac).
• You should have a modem built in to the PC (or an external modem connected).
• Your modem needs to run at a speed of at least 28.8kbps.
• A telephone line.
• To run an Internet browser your computer needs a minimum of 16 MB of RAM and 100 MB of free disk space.
• Make sure your PC is running Windows 95 or higher. (For Macintosh operating system 7.5 or higher)
• You need to be using Internet Explorer 4 or above or Netscape Navigator 4 or above. You can upgrade to the latest version of Internet Explorer by downloading it from the Microsoft web site or the latest version of Netscape by downloading it from the Netscape site.

What is the Compass Internet dial-up number?

Dial-up number: 087304776 (please set the username and password given at sign up for your connection)
Incoming Email Server Address:    pop3.nettel.net.nz
Outgoing Email Server Address:    smtp.compassnet.co.nz

Can I use Compass Internet on a Macintosh?

Yes you can, please call our Help Desk on 0800 640 840 for installation assistance.

Can I send email through Compass Internet?

Each Internet account comes with one free email address and allows you to send unlimited email. Compass Internet supports Outlook Express. If you wish to run other email clients like Eudora and need assistance to set up, please contact our Help Desk on 0800 640 840 or email us at support@compass.net.nz.


What about my current ISP account?

Check with your existing provider on their cancellation policy and notice required when you cancel your account.

By joining Compass Internet do I have to agree to any long-term contract?

By becoming Compass Internet customer you agree to the terms and conditions of use. Your account is monthly so you can cancel your account by giving one month’s notice (please note an early termination fee may apply). Your account is billed to you one month in advance.

Can I connect immediately?

Yes, just complete the online application form; if you are paying by credit card you will be able to use Compass straight away. Once we have registered your details you will be able to dial up and use the Internet. Your email access will be configured within 24 hours; we will contact you to do this.

What information security can Compass offer?

We use encryption for the transfer of your personal information. Your passwords and credit card details are encrypted in the Compass Internet secure database. All sensitive information supplied by you is transmitted via Secure Socket layer (SSL) technology.

What speed does the Compass Internet service run at?

It supports all modem speeds up to 56kbps.

Can I have more than one email address?

Up to 5 email addresses are included with your account. Additional email addresses are available at a cost of $1.00 each per month. (There is no set up fee). Please call 0800 640 840 and we can set this up for you.


Can I use Netscape as my browser?

If Netscape is your preferred browser, Compass Internet will use this as your default.

How do I upgrade to the latest version of Internet Explorer?

You can upgrade your browser to the latest Internet Explorer by downloading from the Microsoft web site. The download may take over 45 minutes so please be patient.

Existing user questions

How do I know how much time I have spent online?

You can view your usage as well as change your password and add new email users to your account by visiting www.compass.net.nz/residential/mycompass. To log into your account, enter your full email address and password.

Can I change my password?

You can change your password any time by clicking on the 'Manage account' option from the navigation bar, logging in to your account and selecting the 'Password' option.

What do I do if I have lost or forgotten my password?

You can retrieve your user name and password by calling Compass's Customer Care Line on 0800 640 840 and answering your nominated password identification question.

How do I get technical help?

It may be necessary to phone our free help line to talk through the problem if we are unable to resolve the problem by email. Just call the Compass Internet Customer Care Line on 0800 640 840. Our friendly and helpful staff are available Monday to Friday 8.00am – 9.00pm every day of the year.

Can I test my Compass Internet email to make sure it is working correctly?

Yes, we have set up a special email address. Simply send an email message to test@in2net.co.nz. An automatic response will be sent so you will know if your email program is sending and receiving correctly. To check your e-mail by sending a message to test@in2net.co.nz, click here.

How long can I stay connected?

With Compass, you may stay connected as long as you want, but after 4 hours of connectivity, Compass reserves the right to end your connection to prevent our network from overloading. If this does occur, simply log in again. Click here to view Compass’ terms and conditions.

Payment questions

How do I pay my monthly Compass Internet account?
On the application form you can select credit card or direct debit. If you already have a Compass tolls account, you will be able to pay your Internet account using the same payment method as your Compass account. If you choose direct debit you will need to complete a direct debit form and send it to us by mail, your Compass Internet account will not be activated until we have received the completed Direct Debit form. For more information on payment options click here.

Data usage

Which plan should I go for? How much is 500MB, 1GB, 10GB?

500MB of data is enough for occasional Internet users (up to an hour a day) who use the Internet for viewing websites and emails

1GB of data is enough for users who download the odd file, browse web pages and use email.

5GB of data is good for the average Internet user. This is a data allowance that enables the user to stream Internet video, download lots of files, browse web pages and use email.

10GB of data is for large Internet users. Great for users who upload as well as download large files, watch lots of Internet streaming video, browse the Internet and use email.

20GB of data is for large families, flatmates, and small businesses. A HUGE amount of data which enables the user to do almost anything on the Internet without fear of going over their cap.

Below are is a list of common activities and how much data they use on average from our experience:

What happens if I exceed my high speed data cap? Will I get charged?

You have 2 options:

• you choose for us to scale back your Internet speed to approximately dial up speed once you exceed your monthly data cap, or
• you choose to have an uncapped plan. With this option, if you exceed your data limit, you will be charged $5.95 per 500Mb (or part there of) over your limit.